To enable Ohio’s technology vision, the statewide enterprise has adopted a set
of technology goals toward which IT efforts will be directed. These goals
embody the mission and target the vision, making the future Ohio a reality.
The goals serve as strategic initiatives for the statewide enterprise. Supporting
each goal is a series of objectives. While goals are identified by number,
the number should not be read to indicate ranking or priority. Similarly,
the objectives provided for each goal are not intended to be an inclusive
set, but rather provide an approach for achieving the goal. The statewide
enterprise’s IT strategic goals and objectives are presented in the following
paragraphs.
EXCEPTIONAL SERVICE DELIVERY
The statewide enterprise fulfills the expectations of citizens, businesses,
and
state employees by providing an easy-to-use interface and consistent customer
experience. These interfaces includes the use of IT systems to facilitate
face-to-face as well as electronic self-service capability, allowing for
direct, efficient, and transparent interaction with government information-based
services
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Develop, refine, and implement standards and interoperability models on the path
toward enterprise architecture
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Study and understand customer needs to be more responsive to government’s clients
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Build cooperation across governments to share infrastructure, applications and
data to improve delivery
and make government more transparent and understandable
BEST PRACTICES
The statewide enterprise employs best practices in planning, organizing,
staffing, executing, and operating the enterprise. Current knowledge, skills,
tools, and techniques are applied to projects and operations to meet requirements
and to improve the efficiency and effectiveness of government, making it
easier for agencies to conduct business in Ohio.
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Utilize effective management and delivery methods on all projects and contracts
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Enhance and promote collaborative tools to increase productivity and enable
more informed business decisions
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Continue to implement procurement best practices, in keeping with legislative
requirements
SECURITY AND PRIVACY OF PUBLIC INFORMATION
Security that ensures the protection of public information is built in multiple
layers e.g. physical, network, systems and applications. The statewide enterprise
monitors its IT networks and statewide applications for intrusion, protects
personnel and client information, limits access to authorized users, and
aligns with the goals of homeland security. This is accomplished by maintaining
a secured technology infrastructure, applications, and data to enable the
safety and protect the privacy of its customers, the citizens, businesses,
and employees of Ohio.
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Make possible the secure connectivity and the efficient flow of information among
all levels of government
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Require security awareness and compliance among personnel and continue to build
confidence in state stewardship of information with the public
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Establish secure processes and systems
ECONOMIC DEVELOPMENT
The statewide enterprise supports Ohio’s economy by implementing IT
infrastructure and business-supportive technology solutions that enable
businesses to grow and prosper. These solutions facilitate the start-up
of new and foster the expansion of existing businesses throughout the State.
They also support minority owned businesses and not-for-profit organizations.
The statewide enterprise acts to promote job creation and economic growth.
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Promote awareness of and improve usability of applications and services that
support skills enrichment,
facilitate job creation and economic development
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Extend the portfolio of on-line services and transactions, and make it easier
for existing and new businesses
to complete their interactions with government quickly and effectively
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Encourage the development of infrastructure throughout the State to foster new
and ongoing business opportunities
MAXIMIZATION OF INVESTMENTS IN it
The statewide enterprise moves toward an enterprise infrastructure and architecture
by coordinating investments so as to promote the efficient use of resources
and the sharing of technology systems and data.
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Maximize the buying power of the State through multi-agency and
statewide procurements (including Strategic Sourcing) and support
Communities of Interest as a means toward realizing savings when similar
functionality is needed
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Coordinate the sharing of tools, solutions, and processes to maximize the State’s
investment
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Establish and implement improved investment management processes and practices
OUTREACH TO LEGISLATURE
The statewide enterprise recognizes the need to inform the legislative body
and advocate for Ohio’s technology initiatives to support the business interests
of the State. These efforts will allow Ohio to keep pace with the public’s
rising expectations of service by implementing technologies that improve
business results while keeping pace with the changing technology needs of
the State.
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Build trust with the legislature to advance the interests of the State’s
technology-enabled business programs
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Organize state agencies to interact effectively with the legislature
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Ensure the legislature is informed on current technologies and the impact of
these technologies on legislative initiatives
STAFFING AND WORKFORCE CONTINUITY
The statewide enterprise employs and retains a results-oriented IT workforce
that extends its skills to keep up with the evolving technology needs of
the State.
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Promote employee self-sufficiency and support retention through training and staff
development
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Address the impact of the large number of workforce retirements
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Establish a reputation as an employer who responds to employee’s demographic
differences and changing needs in the employee’s life stages
INNOVATION
The statewide enterprise encourages innovative thinking and actions. It
seeks to create new technologies and solutions for the purpose of achieving
business value.
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Validate new technology proposals with business case analysis
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Communicate innovative approaches and technologies across the
enterprise
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Recognize innovative IT ideas that provide substantial business value
BUSINESS CONTINUITY AND DISASTER PREPAREDNESS
The statewide enterprise continuously works to support business continuity
and disaster preparedness. All agencies, boards, and commission develop
and test procedures for recovering from natural or man-made failures and/or
disasters.
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Develop continuity of operations plans adhering to best practice requirements
as defined by the Emergency Management Agency (EMA)
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Exercise continuity plans through live tests and disaster response simulations
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Align Ohio’s IT infrastructure to support continuity of government and continuity
of operations guidelines
